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Terms of Service

Terms of service

Sale Terms and Conditions


1. About these terms of sale


1.1 These Terms of Sale (“Terms”), together with the Chai Wee Cuttlefish Cuttlefish Terms of Service, set out the terms and conditions that will apply when you place an order through Chai Wee Cuttlefish operated online shops. If you are unable to understand, or have any questions about these Terms please contact Chai Wee Cuttlefish. You will be required to confirm that you have read and accept these Terms before you submit an order to Chai Wee Cuttlefish. Please note that these Terms are subject to change so review and save or print a copy of the current terms and conditions prior to each order that you submit.


1.2 Store information


Chai Wee Cuttlefish
Chinatown Complex
Blk 335 Smith Street
#02-59, #02-65
Singapore 050335


Products are made in the stores of Chai Wee Cuttlefish.


1.3 The sales contract may be concluded in English language.


2. Order and acceptance


2.1 Each order submitted constitutes an offer to purchase products. Orders are subject to Chai Wee Cuttlefish acceptance and may be refused at Chai Wee Cuttlefish’s discretion, for example in cases where:


  1. orders cannot be processed due to an error in information you have provided;
  2. there is an error on the online shop relating to the products that you have ordered, for example an error relating to the price or description of the product as displayed on the online shop;
  3. all orders are limited only to Singapore and payment terms only in Singapore dollars.


3. Product availability


Chai Wee Cuttlefish will have the right, at any time, to make changes to information about products displayed on the web shops, for example information about prices, description or the availability of products and Chai Wee Cuttlefish may do so without first giving you notice of the changes. Chai Wee Cuttlefish will not, however, make any changes to the price, availability or description of any product after an order has been accepted.


4. Prices and payment


4.1 The product price featured online are excluding any form of taxes.


4.2 Products are paid in conjunction with the order. Online payment methods are provided by PayPal binded by Paypal’s term and conditions.


Business ID: R.C.S.Luxembourg B 118 349
22-24 Boulevard Royal
L-2449, Luxembourg


5. Self-collection


5.1 All online purchases are to be self-collected during operational hours at:


Chai Wee Cuttlefish
Chinatown Complex
Blk 335 Smith Street
Singapore 050335


5.2 Self-collection date preference is to be indicated when adding products to online cart;


5.3 Where self-collection date is not specified, orders are to be collected within three working days.


5.3 valid documents and references are to be ready for the self-collection to be made;


5.4 where references and documents are not available Chai Wee Cuttlefish reserved the rights to deny all collections;


5.5 orders not collected on the specific date or dates will be subjected to penalty.


5.6 Working days are Tuesday to Saturday and working hours between Singapore time 09:00am to 2:30pm subjected to change.

5.7 Where specific collection date is indicated on the product, orders are strictly to be collected on that particular day else forfeited. 


6. Returns / Refunds


6.1 Chai Wee Cuttlefish do not accept returns and refunds;


All products collected and received are to be verified and deemed acceptable during self-collection.


7. Liability to you


7.1 Nothing in these Terms will exclude or limit liability to you for fraud, death or personal injury or any other liability which the law states may not be excluded or limited.


7.2 Chai Wee Cuttlefish will not be liable to you under a contract for:


  1. any loss of profit, loss of income, loss of business, loss of revenue or loss of goodwill;
  2. any loss or damage which was not a reasonably foreseeable result of either breach of a contract or breach of legal duty of care.


8. Personal information


When you create your Chai Wee Cuttlefish Online Shop account and place an order through the online shop, you will be providing Chai Wee Cuttlefish with your personal information. You agree that Chai Wee Cuttlefish may utilize the information to contact you in all aspects to the sales order made.


9. General terms


The contract for sales of online products will be solely between you and Chai Wee Cuttlefish and is governed by the laws of Singapore.


10. Contact Chai Wee Cuttlefish


If you have any questions about these Terms, please contact Chai Wee Cuttlefish.

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